TM
Tshiamo M
1 reviews | Active since Jun 2016
21 Jan 2021, 21:25
Very Poor Customer Services
It took them 6 Days to sort out my geyser, giving all the nonsensical explanation about their service providers, some of their claim advisers are incomplete to compile their report from the suppliers and consumers they are just quick to act on things. they do not listen to understand when you call and give them details regarding your claim.
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OUTsurance's replyOfficial
27 Jan 2021, 13:25Good day Tshiamo,
This is certainly not the level of service we usually deliver.
After reading your complaint we immediately escalated the matter for urgent attention.
Terry from out client liaison team was in contact with you to address your concerns and to discuss the recourse with you. Your excess has been waived due to your current service experience and we will remain in contact with you up until the matter has been finalised.
We are sorry for letting you down.
Regards,
OUTsurance
This is certainly not the level of service we usually deliver.
After reading your complaint we immediately escalated the matter for urgent attention.
Terry from out client liaison team was in contact with you to address your concerns and to discuss the recourse with you. Your excess has been waived due to your current service experience and we will remain in contact with you up until the matter has been finalised.
We are sorry for letting you down.
Regards,
OUTsurance
OUTsurance's reply27 Jan 2021, 13:25
Official
Good day Tshiamo,
This is certainly not the level of service we usually deliver.
After reading your complaint we immediately escalated the matter for urgent attention.
Terry from out client liaison team was in contact with you to address your concerns and to discuss the recourse with you. Your excess has been waived due to your current service experience and we will remain in contact with you up until the matter has been finalised.
We are sorry for letting you down.
Regards,
OUTsurance
This is certainly not the level of service we usually deliver.
After reading your complaint we immediately escalated the matter for urgent attention.
Terry from out client liaison team was in contact with you to address your concerns and to discuss the recourse with you. Your excess has been waived due to your current service experience and we will remain in contact with you up until the matter has been finalised.
We are sorry for letting you down.
Regards,
OUTsurance