AP
Adrian P
1 reviews | Active since May 2020
18 Aug 2022, 17:30
Very poor claims service
Anyone looking for motor vehicle insurance, DO NOT consider OUTsurance. All is great until you have a claim. I cannot remember the last time I received worse service, and not from just one person there, but almost every person I have engaged with in the last week. My representative from Customer Liaison brings disrepute to that department's core function.
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Replies (3)AP
Adrian P's updateReviewer Update
22 Aug 2022, 17:24Update: A Customer Liaison Manager has since been in contact, assisted in minimizing my predicament, but ultimately not solving things in their entirety. Well done Outsurance, you've succeeded in convincing me that there are better insurance companies out there, and that I should explore them.
AP
Adrian P's update22 Aug 2022, 17:24
Reviewer Update
Update: A Customer Liaison Manager has since been in contact, assisted in minimizing my predicament, but ultimately not solving things in their entirety. Well done Outsurance, you've succeeded in convincing me that there are better insurance companies out there, and that I should explore them.
OUTsurance's replyOfficial
23 Aug 2022, 13:23Good day Adrian, Thanks for your further feedback. Ashlin our client liaison manager discussed the parts delay with you. The availability of parts is a global challenge. The parts are on back order and we will remain in contact with you up until the parts arrive and the repairs to your vehicle have been completed. We do apologise for the inconvenience caused. Regards,OUTsurance
OUTsurance's reply23 Aug 2022, 13:23
Official
Good day Adrian, Thanks for your further feedback. Ashlin our client liaison manager discussed the parts delay with you. The availability of parts is a global challenge. The parts are on back order and we will remain in contact with you up until the parts arrive and the repairs to your vehicle have been completed. We do apologise for the inconvenience caused. Regards,OUTsurance
AP
Adrian P's updateReviewer Update
23 Aug 2022, 13:34A point of correction: OUTsurance was completely oblivious to the fact that there was a parts delay, until I brought this to your attention. If anything, I discussed the parts delay with Ashlin, rather than the other way around. Despite your promise above, I have come to NOT expect OUTsurance to remain in contact and so I will continue to liaise directly with the repairer for updates on the status of my parts and vehicle.
AP
Adrian P's update23 Aug 2022, 13:34
Reviewer Update
A point of correction: OUTsurance was completely oblivious to the fact that there was a parts delay, until I brought this to your attention. If anything, I discussed the parts delay with Ashlin, rather than the other way around. Despite your promise above, I have come to NOT expect OUTsurance to remain in contact and so I will continue to liaise directly with the repairer for updates on the status of my parts and vehicle.