1 reviews | Active since Apr 2019
VERY PATHETHIC SERVICE
Worst pathethic service. PLEASE DONT BE FOOLED. The customer service manager Quinton Kruger is very rude and he contradicts himself. He talks very rudely to clients and he has no customer service skills. Also please dont choose Outsurance because they try every tactic to run away from paying your claim. Debit orders go out on time and the time when you have a claim they will twist your right. They also say that they have send policyholder paperwork but they dont. The consultant will call you more than 50 times if you dont answer not considering if you driving or at work. As long as they can hook you with a policy. Aftet that it like you put a rope around your neck. Very bad service. If a customer service manager can talk and treat a client so rudely it says alot. DISGUSTING. They runaway from their responsibilities as promised.
Further to our private reply on receipt of your complaint, we would like to thank you for your feedback.
We are looking into the service transgressions that you mentioned about our client relations manager and will address your concerns internally.
Our IT team have confirmed that the relevant policy documents were sent to you.
We can assure you that we always pay valid claims and apologise for the disappointing outcome of your claim.
We always try to deliver great service to our clients and are sorry if we did not do so.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we would like to thank you for your feedback.
We are looking into the service transgressions that you mentioned about our client relations manager and will address your concerns internally.
Our IT team have confirmed that the relevant policy documents were sent to you.
We can assure you that we always pay valid claims and apologise for the disappointing outcome of your claim.
We always try to deliver great service to our clients and are sorry if we did not do so.
Regards,
OUTsurance