ST
Sanelisiwe T
1 reviews | Active since Nov 2021
08 Nov 2021, 11:01
Very misleading when they want your business.
Terrible experience. Totally misleading when they want you to switch over to them, I was told I'd be able to lower my access at no additional cost once I had switched over which was close to 5k and now they are all over the place regarding that.
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OUTsurance's replyOfficial
10 Nov 2021, 14:21Good day Sanelisiwe,
We were naturally concerned with your review. After responding to you privately, we immediately escalated the matter for urgent attention.
Bianca our client services manager listened to the call recording and provided you with feedback. We reduced the excess as requested and you were advised of the new higher premium.
Thanks for giving us an opportunity to look into the matter.
Regards,
OUTsurance
We were naturally concerned with your review. After responding to you privately, we immediately escalated the matter for urgent attention.
Bianca our client services manager listened to the call recording and provided you with feedback. We reduced the excess as requested and you were advised of the new higher premium.
Thanks for giving us an opportunity to look into the matter.
Regards,
OUTsurance
OUTsurance's reply10 Nov 2021, 14:21
Official
Good day Sanelisiwe,
We were naturally concerned with your review. After responding to you privately, we immediately escalated the matter for urgent attention.
Bianca our client services manager listened to the call recording and provided you with feedback. We reduced the excess as requested and you were advised of the new higher premium.
Thanks for giving us an opportunity to look into the matter.
Regards,
OUTsurance
We were naturally concerned with your review. After responding to you privately, we immediately escalated the matter for urgent attention.
Bianca our client services manager listened to the call recording and provided you with feedback. We reduced the excess as requested and you were advised of the new higher premium.
Thanks for giving us an opportunity to look into the matter.
Regards,
OUTsurance