WS
Wendy S
1 reviews | Active since Feb 2019
20 Nov 2023, 12:41
Very dissapointing!
A couple of months ago I was in an accident, a truck almost ran me off the road, there was a barrier to my left and there was nowhere to go, he just kept coming. The photos clearly showed that he was in the wrong but Outsurance did not fight to get my access money back from the truck company.
Last month I got a quote from MiWay that was half the amount I pay with Outsurance. I sent it to Outsurance because they claim they can beat any quote but I have not received any feedback. It's been almost a month!
Very dissapointing!
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Replies (1)
OUTsurance's replyOfficial
24 Nov 2023, 15:46Good afternoon Wendy,
Further to our private reply, after receiving your complaint, our client care Manager Rejoice contacted you to discuss your concerns.
She discussed making possible changes to allow for a lower premium however you were not amenable to this option.
Your policy remains active.
Please let us know should you require further assistance.
Regards,
The OUTsurance Team
Further to our private reply, after receiving your complaint, our client care Manager Rejoice contacted you to discuss your concerns.
She discussed making possible changes to allow for a lower premium however you were not amenable to this option.
Your policy remains active.
Please let us know should you require further assistance.
Regards,
The OUTsurance Team
OUTsurance's reply24 Nov 2023, 15:46
Official
Good afternoon Wendy,
Further to our private reply, after receiving your complaint, our client care Manager Rejoice contacted you to discuss your concerns.
She discussed making possible changes to allow for a lower premium however you were not amenable to this option.
Your policy remains active.
Please let us know should you require further assistance.
Regards,
The OUTsurance Team
Further to our private reply, after receiving your complaint, our client care Manager Rejoice contacted you to discuss your concerns.
She discussed making possible changes to allow for a lower premium however you were not amenable to this option.
Your policy remains active.
Please let us know should you require further assistance.
Regards,
The OUTsurance Team