Very dissapointed

To whom it may concern.

With regards to my recent claim.

I am extremely disappointed with Outsurance and their *********** service provider - Auto Body Works

My wife was involved in an accident (no fault of hers) driver drove into her from behind . Submitted claim.

Since the submission om my claim, i have spoken to your manager Marius with my disappointment regarding the service provider.

Vehicle collected, taken to Auto Body Works on the 1st of April, a week later, no feedback, regarding anything even after speaking to 2 advisors who assured me the service provider will call me shortly. Only after speaking to Marius, i received the very first call from Auto Body Works with little progress.

9 April, I receive a message from ABW, my vehicle is in the panel shop, so i assumed the wotk is in progress, only to be called on the 15th April by ABW with some bad news. My vehicle will most probably only be ready in June. The parts will only arrive approx 15 May and work will only be carried out from then and will take about 3 weeks to repair.

Is this the kind of service providers Outsurance chooses to use? This is unacceptable, have looked at their reviews and its not good yet Outsurance uses them.

This is not acceptable at all, the service this far regarding this entire claim from the start has been very disappointing to say the least. From the towing company to Panel beaters and then you the insurer.

Your service provider is not competant, please go and read the reviews. They are mostly the same complaints, yet Outsurance still chooses to do business with them. This will be the one reason why you lose customers.

This is a working vehicle, 2 months without work is setting me back financially.

Certainly something can be done about this?

I am your client ,please provide a way forward