Very dishonest

Outsurance is very dishonest, I called them last week Momday about the refund that they agreed to process and the money will reflect on my account on Thursday, that never happened....I called them again this time they saying they dont know anything about that and on thier systems they money will be in my account on Sunday. To this day I have received my money back they just keep telling me lies...this is very concerning, it just shows thst they will give you a run around when you claiming...