1 reviews | Active since Jun 2021
Very disappointing
I have been with outsurance for many many years and I have never missed a premium.i have never claimed anything from them in all these years.i have been very loyal and never once taken advantage of this.My business has suffered a major loss when the looting took place on the 12th of July 2021 whereby everything was taken, furniture destroyed and then flooded the building.i have logged in a claim with ousurance and they immediately sent an assessor to review the claim and the premisses this took a few days to register the claim with outsurance and then went on a few weeks to register this claim with Sasria.It was finally registed and waited week after week for results.i have made over 50 phone calls to outsurance and sasria but just got answers like they are working on it ,they are very busy with claims, they are on lunch and they will return the call which never ever happens.Its been over 3months now with still not a positive feedback from outsurance or sasria .This claim has been approved by outsurance and I know if your claim is below 1 million you supposed to be paid out by outsurance and that's who your insurance is with.i have been a victim of very poor service and **************** .how is this fair to me .I have already lost 21 years of history ,machines,furniture,money ,safe computers etc with looting and this is what you get back from your insurance ,just empty promises. I am know in my late 40s I have a wife and two children that are dependant on me ,I am so distort and and perturbed my dad just got out of hospital, I am rebuilding my business from scratch and outsurance knows this because I have been communicating with them on a daily basis since the unrest. the services that outsurance show in there adverts are very misleading .please stop what you guys are doing its wrong and devestating ,my next post I will have no option but to mention names of outsurance staff that are handling my claim
We are so sorry about the awful situation you are in and cannot blame you for expressing your dismay! This is not an experience we wish for any client to have.
Our claims manager contacted you and explained the claim is still being administered by SASRIA. He contacted SASRIA afterwards and again stressed the urgency of this long overdue claim. He also explained the reason for the delay. After you moved the contents from one shop to another, we were never informed to update the address of the new shop.
We again explained this to while speaking to the administrators, and have now been requested to send them additional documentation.
We endeavour finalising the claim for you as soon as possible, and until then, provide you with regular updates.
Regards
OUTsurance
We are so sorry about the awful situation you are in and cannot blame you for expressing your dismay! This is not an experience we wish for any client to have.
Our claims manager contacted you and explained the claim is still being administered by SASRIA. He contacted SASRIA afterwards and again stressed the urgency of this long overdue claim. He also explained the reason for the delay. After you moved the contents from one shop to another, we were never informed to update the address of the new shop.
We again explained this to while speaking to the administrators, and have now been requested to send them additional documentation.
We endeavour finalising the claim for you as soon as possible, and until then, provide you with regular updates.
Regards
OUTsurance
Not even a phone call to give you an update... Am I going to wait another 3 and half months just to find out they need another document... I am not sure really how this works but this is so disappointing and frustrating knowing that looting didn't put you out of business but outsurance did. Being a loyal customer for many years this what you get in return.
Not even a phone call to give you an update... Am I going to wait another 3 and half months just to find out they need another document... I am not sure really how this works but this is so disappointing and frustrating knowing that looting didn't put you out of business but outsurance did. Being a loyal customer for many years this what you get in return.