SM
Shepherd M
1 reviews | Active since Oct 2024
12 May 2026, 12:57
Very disappointed
I don’t know where to start or who to blame but am not happy with the way outsurance is handling my claim. Its now in 3rd week and last update was last Thursday its like they’ve just thrown it far with no regard at all of time.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
21 May 2026, 10:08Good day Shepherd,
Thank you for giving us the opportunity to look into the concerns you raised and provide you with feedback.
After responding privately to you, we requested our assessing manager to expedite the matter and provide you with feedback.
We can confirm that your claim has since been finalised, and we know you were happy with our assessing team's intervention.
Apologies once again for your experience with us.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the concerns you raised and provide you with feedback.
After responding privately to you, we requested our assessing manager to expedite the matter and provide you with feedback.
We can confirm that your claim has since been finalised, and we know you were happy with our assessing team's intervention.
Apologies once again for your experience with us.
Regards,
The OUTsurance Team
OUTsurance's reply21 May 2026, 10:08
Official
Good day Shepherd,
Thank you for giving us the opportunity to look into the concerns you raised and provide you with feedback.
After responding privately to you, we requested our assessing manager to expedite the matter and provide you with feedback.
We can confirm that your claim has since been finalised, and we know you were happy with our assessing team's intervention.
Apologies once again for your experience with us.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the concerns you raised and provide you with feedback.
After responding privately to you, we requested our assessing manager to expedite the matter and provide you with feedback.
We can confirm that your claim has since been finalised, and we know you were happy with our assessing team's intervention.
Apologies once again for your experience with us.
Regards,
The OUTsurance Team