Very Disappointed Client - Disputed Claim by OutSurance

Good day Basically I've chosen outsurance because of my son who referred me to them, he said they would be cheaper than my current insurance,. I am 61 years old and retired due to my illness, but I still manage to pay my premium for my insurance, my roof has been leaking in my home. I have maintained and repaired them, due to the heavy rains recently I've been experiencing a lot of water damage. I didn't want to claim as it is only the beginning of this year but unfortunately my ceiling are becoming black and mouldy and therefore is very and poses a health risk. I have submitted a claim after 4 days they send out an assessor he then assured me that they will repair everything. that is damaged. I get a call yesterday saying that the only will repair the ceiling which makes no sense as the roof will leak again and damage the ceiling so disappointed with their service. I told the agent he can keep the money for himself and the company as, I see no sense in not fixing the leaking roof but instead just changing the ceiling, because it will rain again. A few months later the Ceilings will get damaged again. I am very disappointed,, we take out insurance for Times Like this, unfortunately I cannot afford to Repair the Roof as I don't have the funds.

I make an urgent appeal to you to see how you can assist me. Thank you in advance for your kind Assistance.