SG
Samira G

1 reviews | Active since May 2015

18 May 2020, 20:28

Very disappointed

I recently took household contents cover with Outsurance and decided to give them a call today for a quote to maybe add my work Computer which I am using at home during the lockdown.

After going through all the questions they gave me a price which I did not agree to and decided not to take it. After which the lady tells me that my premium still increases as I am now working from home??? I could not understand her reasoning and still don't understand.

I am cancelling my policy tomorrow because I don't think it is fair to increase my premium because I am working from home and I distinctly told her that I am not conducting any business from home.

Very disappointed

0
Replies (2)
OUTsurance
OUTsurance's reply20 May 2020, 11:21
Official
Hello Samira

Thank you very much for making us aware of this unfortunate matter.
Our advisor made the incorrect decision to make the changes to your policy which ultimately gave rise to the increase.

Our client care manager, Annelise contacted you with an apology and corrected the cover again.
We did discuss this matter internally now as well.

Thank you for accepting our apologies.

Regards
OUTsurance
SG
Samira G's update21 May 2020, 09:44
Reviewer Update
Thank you Outsurance for amending my Policy and for the courteous and friendly reply from Annelise.