Very disapointed and still awaiting on my claim to be resolved.

<p>This morning at 08h04 i called outsurance for assistance on a burstpipe in my bathroom wall and was assured that a agent will contact me ...an hour later i called again and was given a reference nr from them that a plumber attent to my querrie .</p> <p>6 HOURS later no service and the call centre has all gone home ...no follow up or enquires the my querrie has been resolved Im very very disapointed at the level of customer care at outsurance this never happened now i wonder is it lack of training or just that the sa****ay staff is in a hurry to go home .</p> <p>Very disapointed unsatisfied for the unresolved service.</p> <p> </p>