DW
Derick W
1 reviews | Active since Dec 2020
07 Jan 2021, 17:57
Very bad Service from Outurance
We have had a geyser burst causing damage to the ceiling, bed as well as carpeting in the room.
My mother in law made the claim on the app, to be informed that they do not have any service providers in the West Coast.
She is now without hot water or a place to sleep tonight, as we have to get all the quotes to get repairs, and then only will they come and repair.
Very bad service from Outsurance!!
Not recommended insurance
Helpful (0)
Replies (4)0
Replies (4)DW
Derick W's updateReviewer Update
08 Jan 2021, 10:47Good day
Claim number is ***.
Our plumber quote is R 10 154.50 as we have sourced a reputable plumber, just to be told you only cover up to 8932 less access.
But since yesterday ( nearly 24hrs later ) we are the ones running around making calls, getting people to come out to give quotes.
My mother in law ( K Pearce ) is a pensioner that's been with outsurance for 20 years, and this is the way she gets treated???
We have made some head way with Outsurance this morning, but service absolutely shocking and I cannot believe this is how you treat your Customers.
Claim number is ***.
Our plumber quote is R 10 154.50 as we have sourced a reputable plumber, just to be told you only cover up to 8932 less access.
But since yesterday ( nearly 24hrs later ) we are the ones running around making calls, getting people to come out to give quotes.
My mother in law ( K Pearce ) is a pensioner that's been with outsurance for 20 years, and this is the way she gets treated???
We have made some head way with Outsurance this morning, but service absolutely shocking and I cannot believe this is how you treat your Customers.
DW
Derick W's update08 Jan 2021, 10:47
Reviewer Update
Good day
Claim number is ***.
Our plumber quote is R 10 154.50 as we have sourced a reputable plumber, just to be told you only cover up to 8932 less access.
But since yesterday ( nearly 24hrs later ) we are the ones running around making calls, getting people to come out to give quotes.
My mother in law ( K Pearce ) is a pensioner that's been with outsurance for 20 years, and this is the way she gets treated???
We have made some head way with Outsurance this morning, but service absolutely shocking and I cannot believe this is how you treat your Customers.
Claim number is ***.
Our plumber quote is R 10 154.50 as we have sourced a reputable plumber, just to be told you only cover up to 8932 less access.
But since yesterday ( nearly 24hrs later ) we are the ones running around making calls, getting people to come out to give quotes.
My mother in law ( K Pearce ) is a pensioner that's been with outsurance for 20 years, and this is the way she gets treated???
We have made some head way with Outsurance this morning, but service absolutely shocking and I cannot believe this is how you treat your Customers.
OUTsurance's replyOfficial
11 Jan 2021, 14:51Hello Derick
Thank you for the claim detail and responses to our private replies.
We again wish to apologise for the very frustrating service experience which aggravated the inconvenience your mother in law experienced all along.
Our claims manager contacted you. She discussed all the concerns raised together with the way forward.
Thank you for accepting our apologies.
Regards
OUTsurance
Thank you for the claim detail and responses to our private replies.
We again wish to apologise for the very frustrating service experience which aggravated the inconvenience your mother in law experienced all along.
Our claims manager contacted you. She discussed all the concerns raised together with the way forward.
Thank you for accepting our apologies.
Regards
OUTsurance
OUTsurance's reply11 Jan 2021, 14:51
Official
Hello Derick
Thank you for the claim detail and responses to our private replies.
We again wish to apologise for the very frustrating service experience which aggravated the inconvenience your mother in law experienced all along.
Our claims manager contacted you. She discussed all the concerns raised together with the way forward.
Thank you for accepting our apologies.
Regards
OUTsurance
Thank you for the claim detail and responses to our private replies.
We again wish to apologise for the very frustrating service experience which aggravated the inconvenience your mother in law experienced all along.
Our claims manager contacted you. She discussed all the concerns raised together with the way forward.
Thank you for accepting our apologies.
Regards
OUTsurance
DW
Derick W's updateReviewer Update
11 Jan 2021, 16:12Hi There
Thanks for the assistance and getting stuff sorted out in the end.
We are still waiting for the ceiling repairs ( to be done on Wednesday ) and will send quotes for the carpet replacement later today.
Hopefully we will be able to get all sorted by Wednesday.
It is still very worrysome that there is no service provider in the West Coast to assist with geyser replacements, or associated damages.
Something you will definitely need to look into
Thanks for the assistance and getting stuff sorted out in the end.
We are still waiting for the ceiling repairs ( to be done on Wednesday ) and will send quotes for the carpet replacement later today.
Hopefully we will be able to get all sorted by Wednesday.
It is still very worrysome that there is no service provider in the West Coast to assist with geyser replacements, or associated damages.
Something you will definitely need to look into
DW
Derick W's update11 Jan 2021, 16:12
Reviewer Update
Hi There
Thanks for the assistance and getting stuff sorted out in the end.
We are still waiting for the ceiling repairs ( to be done on Wednesday ) and will send quotes for the carpet replacement later today.
Hopefully we will be able to get all sorted by Wednesday.
It is still very worrysome that there is no service provider in the West Coast to assist with geyser replacements, or associated damages.
Something you will definitely need to look into
Thanks for the assistance and getting stuff sorted out in the end.
We are still waiting for the ceiling repairs ( to be done on Wednesday ) and will send quotes for the carpet replacement later today.
Hopefully we will be able to get all sorted by Wednesday.
It is still very worrysome that there is no service provider in the West Coast to assist with geyser replacements, or associated damages.
Something you will definitely need to look into
OUTsurance's replyOfficial
12 Jan 2021, 06:47Hello Derick
Thank you for your further reply and the concern raised regarding the availability of service providers is duly noted.
Please don't hesitate to contact us should you require any further assistance or have any further enquiries.
Regards
OUTsurance
Thank you for your further reply and the concern raised regarding the availability of service providers is duly noted.
Please don't hesitate to contact us should you require any further assistance or have any further enquiries.
Regards
OUTsurance
OUTsurance's reply12 Jan 2021, 06:47
Official
Hello Derick
Thank you for your further reply and the concern raised regarding the availability of service providers is duly noted.
Please don't hesitate to contact us should you require any further assistance or have any further enquiries.
Regards
OUTsurance
Thank you for your further reply and the concern raised regarding the availability of service providers is duly noted.
Please don't hesitate to contact us should you require any further assistance or have any further enquiries.
Regards
OUTsurance