Very bad service from outsurance

if i knew i would have joined the insurance am using now. outsurance when it comes to claims less than R5000 they will assist you very fast. i recently lost my laptop and claimed u wont believe the questions i went through i felt like the guys who took my laptop did nothing but the insurance made me feel like a *****. Luyanda Sibeko is one of the worsed assesor ever, i believe if they dont want to pay your claim they should tell you straight away i have always recommended outsurance to my friends and family because of the service i always get when i have small problems. i realised that this service provider is the worsed ever now that i lost my stuff worth more than R5000 they asking about who am i staying with why didnt they ask that the time i joined. 5 yeras of monthly payments and loyalty of nothing .