Very bad service from outsurance

Over the weekend my fridge and tv was damaged due to a power surge I called in and layed a claim with Dylan Schultz from outsurance and was told to get a damage report to confirm that the items are damaged and submit for processing. I had received a call from Rishi who is the assessor for outsurance and said he wants to meet me and see the items I work very hectic hours and told him I will try and get some time off to meet which is very difficult for me. This morning I received a call from a guy named Yugen who said he needs to pick up my stuff .i was not aware of this guy calling me.the agreement was for rishi who works for Outsurance to come pass and have a look at my items and not pick it up as per his call. And Rishi did not inform me about getting a call from someone else. I had to call Rishi this morning to ask him what is going on and now he changes the agreement that we had spoken about and now is bringing a third person who I don't even know to come to my house and insisting that i don't need to be there and this guy must go into my house when I have a wife and a 1 yr old baby at home.and he wants to take my things yet it was not an agreement I am very disappointed with the service that has been given to me by outsurance. I am very sorry outsurance you could of been upfront with me and told me that you guys are going to send someone else out.and not change the story.i will not allow anyone in my house without me been present I cannot risk the safety of my family.and Rishi is insisting that I don't need to be there which I am really upset about.all calls are recorded so listen to the recording and see if there is a mention of a third person coming in.had they mention to me that there was a third person it would of been fine. I am really disappointed with this service