Very bad service FALSE ADVERTISING

I am truly disappointed with the service received from Outsurance. I reffered someone on the 14 feb she signed up her policy is OT ********** 0. I spoke to Lindsay Nong who was very unhelpful and placed me on long hold periods with no explanation as to why. I could hear horse play in the background very unprofessional. I want to know why i am being given a R400 credit and not a R1000 credit as I referred her to Outsurance via the app. I was called by Nonto as I requested a call back she was very dispondent and seemed unperturbed by my problem. She promised that her supervisor would call me back however no one has called me back. Im think of not only stopping my referrals but ending my insurance. If this is how a query is handled how is a claim not handled.