Very BAD service!! Disappointed : (

<p>I called Outsurance to update my marital status and my address on Monday 26 September 2016.</p> <p>My Car Insurance Premie WENT UP with R300???</p> <p> </p> <p>I understand by change of address there can be a difference on my Premie - but REALLY R300???? That is ridiculous!!!</p> <p> </p> <p>The lady from Outsurance who I've spoken to on Monday said she will call me back BEFORE 18:00pm on Monday.</p> <p>She did NOT call me back. (but she left my profile with a premie of R300 more than it was before) I told her I am NOT paying R300 more on my premie and she said she will get approval from her manager to give me a better premie. SHE DID NOT COME BACK TO ME YET!</p> <p> </p> <p>On Tuesday 27 September 2016 an unprofessional Afrikaans guy called me for some reason and he just hang up on me. (I don't even know what he was looking for) After that I tried to call Outsurance to follow up on my Insurance update. I couldn't get through to them.</p> <p>Then after I struggled to get hold of them I finally got through.</p> <p> </p> <p>After I explained to the lady who was answering the phone what happened on Monday she said it's ok she will assist me and she put me on hold for about 10min and after that she said she PROMISE that she will CALL ME BACK IN 20MIN.</p> <p>I told this lady that I will NOT pay R800 or more for Car Insurance. I also told her that they are NOT allowed to deduct R800 from my Account the 1st of October 2016.</p> <p>i AM STILL WAITING FOR HER TO CALL ME BAC****</p> <p> </p> <p>I am a loyal Outsurance Customer.</p> <p>My Premies are up to date.</p> <p>I haven't being in any accidents before.</p> <p>I am 27 not 21.</p> <p>I have a drivers license from 2009.</p> <p>I am a women.</p> <p> </p> <p>I was a Proud Outsurance Client but NOT anymore.</p> <p> </p> <p>I DON'T KNOW IF I WILL EVER TRUST OUTSURANCE AGIAN! :((</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>