1 reviews | Active since Apr 2013
Very bad service !
Outsurance booked my car into Indibano panelbeaters for a accident repair to the back door of my Golf on the 07-10-2019. Its been nearly 2 months for a repair that was supposed to take 10 days and the golf is still not finish. This must be the worst panel beater i have ever dealt with and the car has more problems now than ever before. outsurance takes their time to resolve the issues and i cant understand why they have such poor service providers on their data base. I have asked for the problem to be escalated to management but still no answer. In the meantime I sit without a car. After 15 years and thousands a month I think its time to look else where for a better insurer. Their TV ads say they will save you money but they don't mention the **** service you will get when you claim and the poor service providers they will send you to. Very disappointed !!
It was alarming to read about your poor experience and we immediately escalated the matter. We set the bar high when it comes to service delivery and we expect all our employees as well as service providers to deliver awesome service.
We are very pleased to see that Lebo Radebe turned things around and resolved the matter.
Thank you for your further feedback. We do apologise for the initial frustration caused and disappointment.
Regards,
OUTsurance
It was alarming to read about your poor experience and we immediately escalated the matter. We set the bar high when it comes to service delivery and we expect all our employees as well as service providers to deliver awesome service.
We are very pleased to see that Lebo Radebe turned things around and resolved the matter.
Thank you for your further feedback. We do apologise for the initial frustration caused and disappointment.
Regards,
OUTsurance