Very Bad Service

So I was involved in an accident on Wednesday 20 March 2019 where someone drove into me. I called Outsurance and they sent someone out to assist quite speedily. At 15h30 I left the scene and at about 18h00 I received a call that my car has been assessed and they gave me the amount it would cost to be repaired. Well untill today there is no way in my believe that and assessment can be done in 2 hours. Anyway that was that as they said they can not pay out that amount and they would rather write off the car. If I wanted the car which is repairable they would give me an amount. They then cam back with an amount of R1000 which I accepted. My problem is with the consultant. I have been calling him since last week and Friday, left numerous messages and not once did this consultant attempt to call me back. My car was only dropped off at the panelbeaters on Tuesday 26 March 2019 after I had to call and insist. Believe it or not, but payment is still blocked and not paid into my account. It is currently 13h44 Wednesday 27 March. A whole week later. My claim number is ********** 00. I have experienced very bad service in this regard and I am utterly disappointed