Very bad response and assistance from Outsurance

<p>After checking my monthly Outsurance premium and noticing it too be too high,I called and asked to have my premium broken down. I was told that I am paying for two life insurance policies. I know for a fact that I have only taken out a Life Cover policy . Not a Credit Protect Policy too. I have been paying a premium for a policy I did not take out for over a year!</p> <p>According to Outsurance I took out another Credit Protect Policy. I NEVER took out another policy with them and I have no record whatsoever of that policy. I have never received ANY notices or policy schedules for this Cover Protect policy.</p> <p>After numerous phone calls and explaining my problem to a different consultant every time,I was promised that the voice tape will be mailed to me on 30 May 2017.</p> <p>I requested to be sent the 2 voicemail tapes as proof that I took out two policies. I have received NO tapes or ANY feedback from Outsurance yet. </p> <p>This is unacceptable !!!!</p> <p> </p> <p> </p>