CP
Carlos P
1 reviews | Active since Jul 2024
25 Jul 2024, 12:56
Very bad insurance
My name is Carlos Pinto, I have been with outsurance for over 20 years, I have always paid my premiums and the time I had to claim on the 9th of May I claimed for a ****** machines on my second claim delt with Miss Phumze Bani, she was kind the first day but then after the 3rd of June she put me under so much pressure, demanding documents and she has alleged that I have fabricated the claim and cancelled my policy,
I am 68 years old and a business owner, it is very hard out here I have plenty of mouth to feed and salaries to pay,
I am still waiting for all the recordings from 3 phones on all our interactions, Bad service no remorse or assistance, intimidating and now I must take your company to my lawyers, why am I black listed , now my policy is canceled
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Replies (2)
OUTsurance's replyOfficial
25 Jul 2024, 13:58Good day Carlos,
Thank you for your review.
Our claims team discussed your claim rejection in detail with you. Our dispute team also provided you with our formal response. There were discrepancies that were identified during the validation process which were discussed with you.
Our claims manager will be in touch with you regarding the call recordings.
Regards,
The OUTsurance Team
Thank you for your review.
Our claims team discussed your claim rejection in detail with you. Our dispute team also provided you with our formal response. There were discrepancies that were identified during the validation process which were discussed with you.
Our claims manager will be in touch with you regarding the call recordings.
Regards,
The OUTsurance Team
OUTsurance's reply25 Jul 2024, 13:58
Official
Good day Carlos,
Thank you for your review.
Our claims team discussed your claim rejection in detail with you. Our dispute team also provided you with our formal response. There were discrepancies that were identified during the validation process which were discussed with you.
Our claims manager will be in touch with you regarding the call recordings.
Regards,
The OUTsurance Team
Thank you for your review.
Our claims team discussed your claim rejection in detail with you. Our dispute team also provided you with our formal response. There were discrepancies that were identified during the validation process which were discussed with you.
Our claims manager will be in touch with you regarding the call recordings.
Regards,
The OUTsurance Team
CP
Carlos P's updateReviewer Update
25 Jul 2024, 15:56Good to the Outsurance Team
Has it was known that my English language is quite poor in understanding well or be understood. There was no quotation asked telephonically. We had asked for it be emailed and it was not emailed on the 5th June 2024. Due to m panicking for not being able to provide with a good amount of time. I was ambushed by the claims Outsurance to provide soonest an email of an invoice not quotation
Quotation should b used for the valuation not an invoice. Will be going further for being insulted with no respect for bein a client of many years. The claims assessor even when seeing the client had shouted and did not go according the company rules on the correct information to the client. Calling the client a ***** and a **** in front of 2 employees plus walking into the property without permission with 3 cellphones.
Mr.Carlos Pinto has a business for many years without computers. Everything is done in a 5 year period. Older is destroyed.
Margarida is busy helping me with all the paperwork and her English is much better than mine. She has always asked for paperwork to be emailed. On the 5th June 2024 no paperwork was provided and was told by the claims assessor that it would be done.
The that I see all this is was to make me fail. Just to because I believed on the claims assessor was being honest with me.
I have also found out that I was blacklisted by the same claims assessor who never came with no recording device or anything for me to sign. When shouting walking into my space and I tried very hard to avoid any problems with the law. I was provoked to tell tell the lady to leave the business.
Has it was known that my English language is quite poor in understanding well or be understood. There was no quotation asked telephonically. We had asked for it be emailed and it was not emailed on the 5th June 2024. Due to m panicking for not being able to provide with a good amount of time. I was ambushed by the claims Outsurance to provide soonest an email of an invoice not quotation
Quotation should b used for the valuation not an invoice. Will be going further for being insulted with no respect for bein a client of many years. The claims assessor even when seeing the client had shouted and did not go according the company rules on the correct information to the client. Calling the client a ***** and a **** in front of 2 employees plus walking into the property without permission with 3 cellphones.
Mr.Carlos Pinto has a business for many years without computers. Everything is done in a 5 year period. Older is destroyed.
Margarida is busy helping me with all the paperwork and her English is much better than mine. She has always asked for paperwork to be emailed. On the 5th June 2024 no paperwork was provided and was told by the claims assessor that it would be done.
The that I see all this is was to make me fail. Just to because I believed on the claims assessor was being honest with me.
I have also found out that I was blacklisted by the same claims assessor who never came with no recording device or anything for me to sign. When shouting walking into my space and I tried very hard to avoid any problems with the law. I was provoked to tell tell the lady to leave the business.
CP
Carlos P's update25 Jul 2024, 15:56
Reviewer Update
Good to the Outsurance Team
Has it was known that my English language is quite poor in understanding well or be understood. There was no quotation asked telephonically. We had asked for it be emailed and it was not emailed on the 5th June 2024. Due to m panicking for not being able to provide with a good amount of time. I was ambushed by the claims Outsurance to provide soonest an email of an invoice not quotation
Quotation should b used for the valuation not an invoice. Will be going further for being insulted with no respect for bein a client of many years. The claims assessor even when seeing the client had shouted and did not go according the company rules on the correct information to the client. Calling the client a ***** and a **** in front of 2 employees plus walking into the property without permission with 3 cellphones.
Mr.Carlos Pinto has a business for many years without computers. Everything is done in a 5 year period. Older is destroyed.
Margarida is busy helping me with all the paperwork and her English is much better than mine. She has always asked for paperwork to be emailed. On the 5th June 2024 no paperwork was provided and was told by the claims assessor that it would be done.
The that I see all this is was to make me fail. Just to because I believed on the claims assessor was being honest with me.
I have also found out that I was blacklisted by the same claims assessor who never came with no recording device or anything for me to sign. When shouting walking into my space and I tried very hard to avoid any problems with the law. I was provoked to tell tell the lady to leave the business.
Has it was known that my English language is quite poor in understanding well or be understood. There was no quotation asked telephonically. We had asked for it be emailed and it was not emailed on the 5th June 2024. Due to m panicking for not being able to provide with a good amount of time. I was ambushed by the claims Outsurance to provide soonest an email of an invoice not quotation
Quotation should b used for the valuation not an invoice. Will be going further for being insulted with no respect for bein a client of many years. The claims assessor even when seeing the client had shouted and did not go according the company rules on the correct information to the client. Calling the client a ***** and a **** in front of 2 employees plus walking into the property without permission with 3 cellphones.
Mr.Carlos Pinto has a business for many years without computers. Everything is done in a 5 year period. Older is destroyed.
Margarida is busy helping me with all the paperwork and her English is much better than mine. She has always asked for paperwork to be emailed. On the 5th June 2024 no paperwork was provided and was told by the claims assessor that it would be done.
The that I see all this is was to make me fail. Just to because I believed on the claims assessor was being honest with me.
I have also found out that I was blacklisted by the same claims assessor who never came with no recording device or anything for me to sign. When shouting walking into my space and I tried very hard to avoid any problems with the law. I was provoked to tell tell the lady to leave the business.