GG
Gareth G
1 reviews | Active since May 2026
11 May 2026, 11:03
Very bad, first of all when i sign up they never told me about my access amount because they want to sell me the policy and when i called in to correct it they gave me a higher premium with lower access but when i check my app the amount of premium wasn'
Very bad, first of all when i sign up they never told me about my access amount because they want to sell me the policy and when i called in to correct it they gave me a higher premium with lower access but when i check my app the amount of premium wasn't the amount we discussed about on the call. Thats why ill pay for this month and join another insurance rather
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Replies (1)
OUTsurance's replyOfficial
14 May 2026, 14:27Good day Gareth,
What you experienced is unacceptable and will be addressed.
After responding privately to you, we escalated your concerns to a client services manager.
You have requested a call back for Friday to review your policy.
Once again, apologies for the bad experience.
Regards,
The OUTsurance Team
What you experienced is unacceptable and will be addressed.
After responding privately to you, we escalated your concerns to a client services manager.
You have requested a call back for Friday to review your policy.
Once again, apologies for the bad experience.
Regards,
The OUTsurance Team
OUTsurance's reply14 May 2026, 14:27
Official
Good day Gareth,
What you experienced is unacceptable and will be addressed.
After responding privately to you, we escalated your concerns to a client services manager.
You have requested a call back for Friday to review your policy.
Once again, apologies for the bad experience.
Regards,
The OUTsurance Team
What you experienced is unacceptable and will be addressed.
After responding privately to you, we escalated your concerns to a client services manager.
You have requested a call back for Friday to review your policy.
Once again, apologies for the bad experience.
Regards,
The OUTsurance Team