Very bad experience with outsurance

I requested a Quote, I did not confirm the Policy with them. End of July I got two debits from my insurance and Outsurance. I caĺled Outsurance to cancell, later on the day I recieved a resubmission email. I called again to cancell which they did and email again for resubmission. I did another cancellation and email confirmed. Today the 17th Aug they debited on my account. When I called them the guy said the Policy is Active.he said he will request cancellation department to call me :(