Verry disappointed and hurt in the treatment of submitting claims

Outsurance very disappointed with the type and style of questions your consulted has directed towards me and in the end to actually accuse me of lying that's a low blow. It all started when I dropped my laptop of the table and reported it .the claims consultant took my details and said he would get back to me. The consultant called me and said me their technician was going to fetch my laptop to asses it from Durban...I asked if I could get a locally reputable company to have a look and asses it...outsurance agreed. The report came back and it stated damage was in line to being fallen of the table...outsurance decided to send their own technician who somehow determined that it didn't fall of my table ...then the consultant changed to a lady by the name of Miss Buckle...she accused me of lying blatantly and told me to tell her the truth...I did over and over that it fell of the table....she still didn't believe me, eventually out of frustration I spoke to her manager and asked to cancel my claim. I am still waiting for my broken laptop to be returned to me as I will be forced to report it ****** by the technician that outsurance paid to take my laptop,and further more I intend on making a compliant to the Ombudsman to look into because they are alot of other clients that have the same issues.Answer me outsurance! how come there are So many of your clients with the same complaints? why when you feel you should reject a claim you should victimize and intimidate your loyal clients.. Advice to all the other frustrated customers take records of every conversation and record it and tell them you are recording it,then you can base your case on factual evidence and leave outsurance to base their case on circumstantial evidence. And another question how did you insure someone if as in all these cases you accuse the clients of lying...please take the time review all the complaints carefully whoes being dishonest ?