Veronica Hansen - Outsurance

Hi All

My cars gearbox packed up, i paid someone who had a new gearbox and he paid a company to install it which he had a relationship with, basically the gearbox that was installed into my car that was ****** and the owner of the ****** Gearbox located my car at the workshop and took it ransom.

After a lot of back and forth with the parties involved i turned to my insurance as the third party that took possession of my vehicle had done so without my knowledge or consent.

I called more to get advise and perhaps chat to a legal person at Outsurance with regards to my Vehicle. After a quick chat i was assigned a Assessor by the name of Veronica Hansen, She was honestly incredible! She went above and beyond in order to assist me, even at the end of the day when this turned out to be a Civil case she still tried to help me wherever she could. I still don't have my vehicle back but i can genuinely say that it was a pleasure to deal with someone who tried 110% to assist and nothing was to big a ask for her!

THANK YOU, its not often we get such good service in SA.