NC
Nadine C
1 reviews | Active since Mar 2018
12 Nov 2021, 13:54
VEHICLE REPAIRED BY NON APPROVED REPAIRER!!!!
Good Day,
I am insured with outsurance and had an accident the extent of the damage is 40% of the value of the vehicle, and they refuse to write it off. Further to this they have selected a non approved repairer to repair my vehicle, Without informing me. I would much rather pay a higher premium knowing that when I have an accident my vehicle we will be repairer professionally.
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OUTsurance's replyOfficial
16 Nov 2021, 14:55Hello Nadine C
We appreciate your feedback and apologise for the uncer*****y you were left with.
Our claims manager, Xinilia contacted you as well as your husband and all your concerns were discussed. We will revert after having confirmed with our assessor that an appointment with Toyota was made.
Thank you for affording us the opportunity to have discussed and clarified our internal processes as well as selection of service providers.
Regards
OUTsurance
We appreciate your feedback and apologise for the uncer*****y you were left with.
Our claims manager, Xinilia contacted you as well as your husband and all your concerns were discussed. We will revert after having confirmed with our assessor that an appointment with Toyota was made.
Thank you for affording us the opportunity to have discussed and clarified our internal processes as well as selection of service providers.
Regards
OUTsurance
OUTsurance's reply16 Nov 2021, 14:55
Official
Hello Nadine C
We appreciate your feedback and apologise for the uncer*****y you were left with.
Our claims manager, Xinilia contacted you as well as your husband and all your concerns were discussed. We will revert after having confirmed with our assessor that an appointment with Toyota was made.
Thank you for affording us the opportunity to have discussed and clarified our internal processes as well as selection of service providers.
Regards
OUTsurance
We appreciate your feedback and apologise for the uncer*****y you were left with.
Our claims manager, Xinilia contacted you as well as your husband and all your concerns were discussed. We will revert after having confirmed with our assessor that an appointment with Toyota was made.
Thank you for affording us the opportunity to have discussed and clarified our internal processes as well as selection of service providers.
Regards
OUTsurance