Valid consultant error
Lets start at the point where the accessor threatens my wife he is going to do a ITC check and previous insurance checks. What does that have to do with a claim. (And they wont find anything) Outsurance promised 2 days ago all will be finalised the very same day. Greedy consultants do not insure what you asked them for, and only wants to press final buttons to be able to get their commission. NOW BECAUSE OF A VALID CONSULTANT ERROR they are trying every which way they can to get out of her claim.
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OUTsurance's replyOfficial
17 Nov 2017, 14:19Good day,
Thank you for bringing this matter to our attention.
Siya our claims manager contacted you to apologize for the manner in which the claims advisor dealt with your claim. He assured you that all your concerns will be addressed. You agreed that we proceed with our validation process.
Sorry for the inconvenience caused.
Thanks, Kelvin
Best regards,
OUTsurance's reply17 Nov 2017, 14:19
Official
Good day,
Thank you for bringing this matter to our attention.
Siya our claims manager contacted you to apologize for the manner in which the claims advisor dealt with your claim. He assured you that all your concerns will be addressed. You agreed that we proceed with our validation process.
Sorry for the inconvenience caused.
Thanks, Kelvin
Best regards,