Utterly USELESS

<p>Tried to log a claim online 5 times over tha last 4 days. No response from outsurance. So they won the fight. Outsurance -1, Paying Customer - 0.</p> <p>So conceding defeat I phoned them. After spelling my ID number (this took 5 minutes) I was put on hold and eventually transferred to another 'person'. Guess what? Yip, let's start over from square 1 with what is your name. Outsurance - 2, Paying Customer - 0.</p> <p> </p> <p>Some suggestions:</p> <p>a) Do not advertise services on your site if you cannot deliver. Remove it, simple</p> <p>b) Pay somebody to implement an integrated system for you. Integrated means that if I phone the kitchen you can transfer me to any department WITH my details as recorded on your workflow system. No need for people to waste time asking the same questions over and over and over.</p> <p>c) Fire management since they are responsible for having these simple things in place.</p>