Utterly poor service and lack of care for loyal customers - don't jik'izinto!

If I could give zero stars I would. My husband is not someone to raise his frustration when something is unsatisfactory, but I will not stand by and accept unjust and ghastly service. Our car had some water damage after heavy rains two months ago and this affected the sunroof and other electrical components in the vehicle. We logged the claim with Outsurance, paid a hefty R5k excess amount and they issued the job to their service provider Auto Ross on 15 November - the worst lot of people I tell you!

We were issued a courtesy vehicle for 30 days since it's part of our Outsurance policy and had to pay a deposit of around R1500 for the car. Yes, our pockets were bleeding money by then.

After weeks of to and froing and no communication from Auto Ross, besides automated SMSes that just said the same thing each time, we decided to keep calling them to follow up. The 30-day mark for the courtesy car drew nearer and still no word as to what's going on. My husband continued to call in, email and WhatsApp everyday. Such *******.

After the 30 days, we had to return the courtesy car and still had no word on our car (we also waited 3 weeks for our deposit to be returned). Then for a further 20 days we had to make our own arrangements for transport - yes, bleeding more money!

Yesterday our car returned and we were horrified to find that minimal work was done. Some electric components were still not working! We immediately contacted Outsurance again. Now, we need to go through all of this again. Car is booked in with the same people for Monday. We need to pay a deposit for another courtesy vehicle AGAIN!

I am just annoyed by the lack or care or understanding. Outsurance does not even have the decency to offer to s**** the car deposit since we've been inconvenienced so much, especially over the festive period.

Now all we need to do to is sit back and take more malarkey and poor service after being loyal customers to this insurer.