Utterly poor customer service and lack of accountabilitu

I recently called to change my day time parking address to my new work address, it was then noted that Outsurance had set the regular driver incorrectly on my car despite the fact that I gave them the correct details when putting my car on.

I asked them to correct the regular driver which then resulted in my premium going up by roughly R600.00 which is not acceptable as this was a 50% increase. I was told that I gave the wrong details at the inception, I then insisted that the original call be listened to.

I was told I would get feedback on Monday 16th, which I didn't get. I called today - 20th - for the aforementioned feedback and was basically told that we are sorry we made a mistake and you did give us the right details in the beginning but we cannot assist with reverting the insurance premium as per original quote.

I think it is unacceptable that I am now having to take on the additional burden of an increase in my insurance premium because the service advisor made a data capturing error. I will now have to make provision for two increases in less than a year because of this service advisor.

The lady on the phone said she understands my frustration but there is nothing she can do about it.

This is just poor customer service, I've had my cars insured for ten years with them and have never had such unacceptable and intolerable service from them.