Utterly disappointed!

I have been a strong advocate for Outsurance. I have received numerous calls from other insurance companies and turned them down immediately! This time around, I might actually entertain those calls for a better deal and service.

Outsurance has proved that they cannot work well under pressure! The recent hail storm in Johannesburg resulted in my car being damaged. From my claims advisor never being available when I call, to her not following up along the way when my car was sent to the panel beater, it has been disappointing.

I lodged a complaint about the delays at the panel beaters and was referred to client liason, Steven. Absolutely useless! That's an understatement! When asking about the value of my claim, he provided a figure on one day and another on the next. When querying the differing amounts, he could not answer and wanted to send me the assessment report to figure things out on my own! I requested that he have proper answers and call me later in the day.... I have still not received a call! He does not understand simple questions so cannot come back with proper answers!

Outsurance have been amazing and I am always the first to brag but this time, they turned me into an utterly disappointed client!