1 reviews | Active since Dec 2016
Utter lack of communication on Claim 143611***
<p>Accident occured on 13 Oct 2016. I was in ICU for 10 days and a further stay in hospital.</p> <p>An email was sent to a family member that reported the accident.</p> <p> </p> <p>None of my email addresses were copied in the communication.</p> <p>My numbers on record were not contacted.</p> <p> </p> <p>I had to collect the accident report from the Metro police in JHB I live in Pretoria and my car was written off.</p> <p>I had to show on personal photographs that it was actually a company car that caused the accident and that I was completely blameless.</p> <p>This is when Gerrard Nel after one month of no enquiries and inaction realised that it is not his work (he only works with people who has no insurance) referred it to Jonathan Gordon who informed me that the legal claim is very complicated and can take up to two years until the wreck has been sold.</p> <p>To his credit JG contacted the concerned company and asked for a quote for the GPS that dissapeared from the car after the accident and informed me of this.</p> <p>I suggested that the towing co be contacted to see whether they found the GPS.</p> <p>This was not done and I requested to speak to the head of thee dept. unfortunately for over a week now, I am unable to contact Steyn ? since he has not once been available when I called.</p> <p>Riaan Basson whom I did speak to (Supervisor?) assured me he will call me back.</p> <p>This has been more than a week ago and also Riaan was not in his office today when I called.</p> <p> </p> <p> </p> <p>It has been two months since the accident was reported and I am yet to receive CLEAR communication on what has actually been achieved or what is the proposed POA.</p> <p> </p> <p>One has to wonder is the two year waiting period due to the legal process involved or to the utter lack of progress?</p> <p> </p> <p> </p> <p> </p>
Hi Gideon,
We apologize for the delay in the claims process.
Steyn our legal manager has contacted you to discuss our procedure and he stated he will keep you up to date.
Regards,
Kelvin
Hi Gideon,
We apologize for the delay in the claims process.
Steyn our legal manager has contacted you to discuss our procedure and he stated he will keep you up to date.
Regards,
Kelvin
