Utter incompetence and red tape

Hello Peter<br> <br> I would like to share with the country what the actual frustration is when claiming through OUTSURANCE.<br> Therefore when you are in the unfortunate position to submit a claim, reasonably thinking you're covered on an insurance policy you're actually need to prepare yourself for an enormous admin exercise on your shoulders.<br> The panel beater took delivery of vehicle on 7 April 2015. I had the privilege dealing with their client liaisons team for the past 2 weeks I have to admit that all their message and that the phone calls to me was a complete waste of time. Messaging was very vague and not informative at all. Car rentals now was running in excess of R10 000.<br> Their service providers are an even bigger disgrace. AUTOHAUS in Randburg was appointed as approved repairer. Vehicle booked in on 7 April 2015. Started enquiring about progress and realized that. The whole process needs to be micro-managed. I was also informed that the access payment would be recovered from the individual who actually caused the accident, no further feedback on this point recorded from Outsurance<br>