Utter incompetence!!!!
Out vehicle was ****** over 2 weeks ago and the claims handler STILL has no idea what the damage is, how long it will take to get our vehicle back and why it is taking this long? She can not even tell us why they need to do certain things the assersor said was necessary. Complete lack of communication!!
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OUTsurance's replyOfficial
01 Sept 2025, 16:18Good day Liezel,
Thank you for bringing your concerns to our attention.
Our assessing manager, Tebogo, spoke to your husband regarding your overall claims experience. Tebogo apologised for the bad experience and an appointment was scheduled for Tebogo to meet with your husband at the service provider.
We will remain in contact with you until the matter has been resolved.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our assessing manager, Tebogo, spoke to your husband regarding your overall claims experience. Tebogo apologised for the bad experience and an appointment was scheduled for Tebogo to meet with your husband at the service provider.
We will remain in contact with you until the matter has been resolved.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
OUTsurance's reply01 Sept 2025, 16:18
Official
Good day Liezel,
Thank you for bringing your concerns to our attention.
Our assessing manager, Tebogo, spoke to your husband regarding your overall claims experience. Tebogo apologised for the bad experience and an appointment was scheduled for Tebogo to meet with your husband at the service provider.
We will remain in contact with you until the matter has been resolved.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our assessing manager, Tebogo, spoke to your husband regarding your overall claims experience. Tebogo apologised for the bad experience and an appointment was scheduled for Tebogo to meet with your husband at the service provider.
We will remain in contact with you until the matter has been resolved.
We do apologise for the claim delay.
Regards,
The OUTsurance Team