UTTER DISREGARD FOR PAYING CLIENTS

I have logged a vehicle claim with outsurance on the 10th of March 2022 - I got a quote back from the assessor which I questioned since no second hand parts are available for my car - after my excess they leave me with around R2000.00 to try and fix my car - I have addressed these concerns with Outsurance and have spoken to a supervisor as well but they are just completely discarded as irrelevant and not reasonable. In the meantime, I am not getting any feedback, no phone calls nothing, every time I phone the person is not available, when I queried I got told I am an inbound sales and i am not available - so why even bother to give me a claims advisor (Joel)? i eventually got hold of the supervisor and got exactly the same attitude (Lorien) - we do not care and you will have no choice but to take what we offer because this is how it works. We have been with outsurance for years but I am afraid this is coming to an end, I cannot believe the utter lack of care and service I have received over the course of the past week or so. They feel NOTHING for their clients or our possessions, Yes my car is no longer financed but it is still MY CAR and it has a value to me even if not to Outsurance. Now I am going to be forced to use their panelbeater which I do not know and heaven knows how long I am going to be without a car because they are looking for a second hand part to fit - I cannot find one in the whole of SA so how long do i give them to do this???? I cannot believe the utter disregard for my concerns as a client - tried phoning again this morning, there is NO ONE available in the claims department - WOW - then I am not even going to comment on the fact that I have been giving them my new email address every time and they still got it wrong