Using Their Mistake to Get Out Fair Settlement

Outsurance claims that I insured the wrong model of bike, despite the fact that I was very clear about the year and model, and the fact that the bike was inspected. The model that they claim I insured is worth considerably less. I have left repeated messages for Hector Sello Ntswane, and he never writes back to me. Most of the time, when I try and contact him on the number provided he is unavailable, and never ends up getting back to me. I have been dealing with him for 5 weeks now, and everything moves at an absolute snails pace. I requested the initial recording multiple times, and no one has even gotten back to me about it.<br> <br> I have never felt taken so advantage of by a company before.