USING pensioners, mis-selling, unprofessional staff!!!!! disgusting how we use pensioners during this pandemic

My grandmother was called by someone from Outsurance on the 27 June 2020 regarding insurance for a car she had just bought at an Auction. She was offered a limited cover of roughly R260 and was informed that she cannot opt for the essential plan as this is more for older vehicle models. She then informed the gentlement that the car has not yet been registered in her name and he should set the debit order for 1 August 2020. We received her policy documents and also noticed that her account has been debited on the 2 July which was not the initial agreement.

This is a ******* and you guys are exploiting pensioners!!!!

The cover that she was offered does not even cover her for accidents and she made it clear that she would like to be covered for this as she had issues with her previous insurance where she was not covered. We called the cancellations department today 3 July 2020 and spoke to a rude gentlemen by the name of Deon. Deon spoke over my grandmother and was more interested in retaining her as a customer instead of cancelling as per her request.

Your service is pathetic and your staff does not know how to speak to customers.

Please ensure that this policy is cancelled as she does not want anything to do with OUTSURANCE!

*** Grandmother's contact # ***