Uses the cheapest plumbers and refuses to assist with problems afterwards.

I wish I could give you less than one star.

Lets start at the beginning of this frustrating experience. In December, our main water pipe burst. This pipe ran underneath the house. Outsurance sent our an assessor, and then plumbers to do a quote. These plumbers planned a reroute (UNDERGROUND) and sent the quote to Outsurance. Outsurance decided to send out different plumbers to do another quote as the first plumbers were expensive. The sencond plumbers came and decided that a reroute would be needed, but the did everything above ground.

So obviously outsurance went with the cheaper guys. So first these guys did not pitch the first 2 times that they made an appointment with us. With zero care for me, having to take off work and wait for people that don't bother to pitch up or even have the decency to phone and cancel. THIS WAS A MAJOR FRUSTRATION WITH THEM.

Lets move on... So these guys fixed the pipes, but did not account for the cold weather and what it would do if the pipes were above ground. I'm not a plumber, so I didn't think to question this. Anyway, now that we are in winter, these damn pipes have now burst 3 freaking times..... Because they did not do the job properly.. It should have initially been done underground, or they should have insulated the pipes.

So now we've had to pay 3 different times to get people out to come and fix this. Yeas Outsurance paid the call out fee, but everytime we have to pay for the parts and labour, and take off work again, and sit with the hassle of having no water etc.

I've taken this up with Outsurance, to no avail. No one even has the courtesy to get back to me. My husband yesterday, complained about this whole mess again and was met with a shrug of the shoulders and a "oh well" attitude.

We will be moving our cover somewhere else, and I will be taking this to the ombudsman, because Outsurance wants to use the cheapest labour and then not assist when they mess up. Oh and best of all, my husband was told yesterday that we should have sorted this out with the plumbers that did the word!!! I NEARLY HAD A STROKE. WE FLIPPING PAY YOU SO THAT WE DO NOT HAVE TO DEAL WITH THIS ****. YOU SUPP**** THE PLUMBER, IT WAS NOT A PLUMBER OF OUR CHOSING!!! IF I WANTED TO DO THIS ALL MYSELF, I WOULD STOP PAYING INSURANCE, SAVE THE MONEY, AND THEN CHOSE MY OWN LABOUR WHEN I NEED IT. FLIPPING RIDICULOUS IDIOT!

So just to be clear, this is just to warn potential clients, to be wary of the cheap ass labour that Outsurance want so push off on their clients, because you will get zero help from them if you have problems in the future.