1 reviews | Active since Jul 2019
USELESS SERVICE
The service from Outsurance is honestly pathetic and useless.
We have a water leak and it has now been more than 24 hours since we've logged this with Outsurance, an inspection was done on where the leak is on the afternoon of the 28th of January 2021. It is now however the afternoon of the 29th of January 2021 and there has yet to be any feedback or communication from Outsurance on when this will be repaired. In the mean time a family of 4 has to sit without water as we cannot leave the meter running....unless Outsurance is willing to pay the Bill at the end of the month. And for this pathetic service you still have to pay the excess for them to not assist you at all.
We will be canceling our House and Car insurance with Outsurance as their service is nothing short of useless
We are so sorry about the inconvenience and apologise for the lack of feedback.
Our claims manager contacted your husband and confirmed the leak detection was done and also explained the time frames. We are grateful to you for accepting our apologies as well as the understanding showed,
The report findings were also discussed and your husband has since decided to withdraw the claim.
Regards
OUTsurance
We are so sorry about the inconvenience and apologise for the lack of feedback.
Our claims manager contacted your husband and confirmed the leak detection was done and also explained the time frames. We are grateful to you for accepting our apologies as well as the understanding showed,
The report findings were also discussed and your husband has since decided to withdraw the claim.
Regards
OUTsurance