MS
Maxwell S
1 reviews | Active since Mar 2024
26 Mar 2024, 11:54
Useless outsurence
I was involved in a car accident on the 12 of February. Outsurence took my car as I am insured with them. Today it's 26th of March and I still don't have my car. The panelbeater told me about 15 working days.
Outsurence kept on making ****en promises. Merriam Monnakgotla tried but still couldn't get things does. I spend R300 on uber Monday to Saturday
Come on man, I'm suffering. Charles van rooyen is useless and now he does not even respond to my emails but he said I will get the cat last week Saturday which was the 23-03-2024
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
26 Mar 2024, 14:01Hello Maxwell
You have our sincere apologies for the very frustrating service experience!
The matter was escalated to our client liaison management team. You will be contacted and assisted with proper feedback.
Regards
The OUTsurance Team
You have our sincere apologies for the very frustrating service experience!
The matter was escalated to our client liaison management team. You will be contacted and assisted with proper feedback.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply26 Mar 2024, 14:01
Official
Hello Maxwell
You have our sincere apologies for the very frustrating service experience!
The matter was escalated to our client liaison management team. You will be contacted and assisted with proper feedback.
Regards
The OUTsurance Team
You have our sincere apologies for the very frustrating service experience!
The matter was escalated to our client liaison management team. You will be contacted and assisted with proper feedback.
Regards
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
26 Mar 2024, 15:02Hello Maxwell
Debbie from our client liaison department contacted you.
She also apologised for the unforeseen delay, which was a result of identifying further damage which meant we had to request parts for these as well as part constraints.
The vehicle is ready for collection. You however requested that the service provider delivers the vehicle to you in Centurion, and they are situated in Sandton. The service provider will see whether there is any other arrangement they can make to deliver the vehicle to you and Debbie will contact you with further feedback.
Regards
The OUTsurance Team
Debbie from our client liaison department contacted you.
She also apologised for the unforeseen delay, which was a result of identifying further damage which meant we had to request parts for these as well as part constraints.
The vehicle is ready for collection. You however requested that the service provider delivers the vehicle to you in Centurion, and they are situated in Sandton. The service provider will see whether there is any other arrangement they can make to deliver the vehicle to you and Debbie will contact you with further feedback.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply26 Mar 2024, 15:02
Official
Hello Maxwell
Debbie from our client liaison department contacted you.
She also apologised for the unforeseen delay, which was a result of identifying further damage which meant we had to request parts for these as well as part constraints.
The vehicle is ready for collection. You however requested that the service provider delivers the vehicle to you in Centurion, and they are situated in Sandton. The service provider will see whether there is any other arrangement they can make to deliver the vehicle to you and Debbie will contact you with further feedback.
Regards
The OUTsurance Team
Debbie from our client liaison department contacted you.
She also apologised for the unforeseen delay, which was a result of identifying further damage which meant we had to request parts for these as well as part constraints.
The vehicle is ready for collection. You however requested that the service provider delivers the vehicle to you in Centurion, and they are situated in Sandton. The service provider will see whether there is any other arrangement they can make to deliver the vehicle to you and Debbie will contact you with further feedback.
Regards
The OUTsurance Team
Best regards,