FE
Frik E
1 reviews | Active since May 2021
05 May 2021, 13:05
Useless Outsurance
Useless utterly useless Claim going on for a month with no response Do not know where the car is and do not respond on any messages, What is going on, customer for 20 years
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Replies (2)
OUTsurance's replyOfficial
05 May 2021, 14:15Good day Frik E,
We acknowledge receipt of your complaint. Concerned with what you have described. We have escalated the matter to a claims manager who will look into this and revert.
We are sorry for the terrible experience.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Concerned with what you have described. We have escalated the matter to a claims manager who will look into this and revert.
We are sorry for the terrible experience.
Regards,
OUTsurance
Best regards,
OUTsurance's reply05 May 2021, 14:15
Official
Good day Frik E,
We acknowledge receipt of your complaint. Concerned with what you have described. We have escalated the matter to a claims manager who will look into this and revert.
We are sorry for the terrible experience.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Concerned with what you have described. We have escalated the matter to a claims manager who will look into this and revert.
We are sorry for the terrible experience.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
10 May 2021, 09:48Good day Frik,
We were naturally alarmed with your review, after responding to you privately we escalated the matter to a claims manager.
Lerato our claims manager contacted you to address your concerns and she discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
We were naturally alarmed with your review, after responding to you privately we escalated the matter to a claims manager.
Lerato our claims manager contacted you to address your concerns and she discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
Best regards,
OUTsurance's reply10 May 2021, 09:48
Official
Good day Frik,
We were naturally alarmed with your review, after responding to you privately we escalated the matter to a claims manager.
Lerato our claims manager contacted you to address your concerns and she discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
We were naturally alarmed with your review, after responding to you privately we escalated the matter to a claims manager.
Lerato our claims manager contacted you to address your concerns and she discussed the recourse with you. We will remain in contact with you up until the matter has been finalised.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
Best regards,