Useless insurance company!

I requested a change on my policy. A week later, no change effected. I tried following up, no luck, tried requesting another change, no luck. I've tried contacting the call center but every call drops within 2 minutes.

I am well aware that it's lockdown and systems and processes can't work as normal, but if the phone lines are so unreliable, why isn't there an e-mail address or why is there no action or response on change requests? This is disgusting!

I've had previous bad experiences with Outsurance and decided to give them another chance just to get this kind of trouble? NOT WORTH IT!

It's taken 2 weeks for something as simple as a request of my policy schedule because the online portal isn't allowing me to pull it, the debit method is wrong, as well as the debit order date and I simply wanted to change these, but no. Here I am, STILL waiting for the changes to be made, with absolutely NO feedback or any idea as to what's going on!