AW
Andrew W

1 reviews | Active since Mar 2023

21 Mar 2023, 00:03

Useless Company typical *****

I have come to believe outsurance is one of the worst instuance companies out there. Passionate when selling there services but completely sh$t at treating people fairly. I've canceled. I've called numerous times. None of your consultants have done whay they promised. 3 weeks waiting and still nothing. How many more damn calls must I make. Spoke to a team manager Lucinda ntshayisa. What an experience. No service skills. Everything one would expect in a leader this person lacks. None of the required skills exist for this women. My "favorite" show of no skills was when I asked her when can I expect it to be resolved... her response... "sometime next week"... note this is after me explaining a few times I've been at it with outsurance for 3 weeks and I am not waiting a other day... sometime next week sir... we currently in next week. Nothing. I suppose she didn't say which year. I would not recommend the dead to go with outsurance.. let alone the living. All because you took money after I canceled and I am trying to get it back.

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Replies (2)
AW
Andrew W's update22 Mar 2023, 12:15
Reviewer Update
Can you not send me an automated responses. I'd appreciate you personalizing your conversation with me. I manage similar operation and understa d the background. Can this please be prioritized and solution fed back soonest. I've exhausted my patience. I'd expect an outcome by COP before escalating further by contacting Daniel Mathee on a platform I'm sure he wouldn't want.
OUTsurance
OUTsurance's reply27 Mar 2023, 10:15
Official
Good day Andrew,

Thank you for raising your concerns with us.

After responding privately to your review, we escalated the matter for urgent attention.

Keo our retentions manager contacted you to address your concerns and he apologised for the bad experience. Keo discussed the recourse with you. We will address the service transgressions accordingly.

Once again, we are sorry for the poor service experience.

Regards,
OUTsurance