Useless companies and pathetic service

I have been battling with Outsurance for the past 3 weeks or more with regards to my vehicle which their approved panel beating shop has been making a mockery of me and my time because whenever my vehicle is ready for collection it never arrives and the panel beating shop will give me more excuses and the same with the insurance conpany Outsurance, my family and I was suppose to be driving to Jhb wednesday evening and because of the useless services and companies that don't keep there word regards to their deadlines they give to customers me and my family will be staying at our place of residence when i have already lost money with my bookin in Jhb and now today i was supposedly receiving a courtesy vehicle from Outsurance due to me not having received my car back from their panel beating shop and today i called in and they giving me excuses now saying that they are busy trying to get me a vehicle when i spoke to a guy by the name of Jabu from outsurance yesterday evening he said at 9 A.M today i will have a courtesy vehicle and it is the best that he can do now its past 9 and i still am without a vehicle , this insurcance company is full of excuses and i would never recommend them to anybody if you are using outsurance leave them today and find a better insurance cause i would not want another person or family to be going through the hassles that i am facing with this company