PB
Pierre B

1 reviews | Active since Jul 2018

01 Jul 2022, 17:13

Useless client service

My vehicle went for repairs at Carello auto after 83 days when they evtualy finshed ,they send it for inspection @nissan ,.After numerous call to outsurance ,and Carello auto ,I always need to follow up ,long last the client liason party at outsurance took it over ,still need to follow up ,Friday afternoon 2 first time the assessor Lincoln went to inspevt ,after the inspection he phoned me once since then he ignore my calls Rose from Outsurance is another o e ,I needed to contacr her ,then on Friday after@3 they just said nothing we xan do wsit for Mondsy ,Patchetic service from alm the parties ,not one of then willing to do a little bit extra so that a client can have jis vehicle after 83 days without it At Carello auto there's a zNthando worst cluent service ever ssme sd eith so called service manager Stephen, just ssid soryy we can pnly rske it pn Monday Mo

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Replies (1)
OUTsurance
OUTsurance's reply07 Jul 2022, 13:15
Official
Good day Pierre,

What you had described regarding your claims experience was shocking! 

Further to our private response, we escalated the matter to our client liaison team for urgent attention.

Rose from our client liaison team has been in contact with you as well as our service provider. The delay is unacceptable and we will address this accordingly. We have waived your excess due to your bad experience. Rose will remain in contact with you up until you collect your vehicle.

We sincerely apologise for the delay and the inconvenience caused as a result. 

Regards,
OUTsurance