Urgently need my car fixed by Out Surance

Item: OUTsurance
Rating: 1
Author: Onke S

On August 5, 2024, my car was towed to the dealership due to a problem, arranged by my insurance with Badz Towing Company. The towing company delivered my car on August 6, 2024 to the dealership. However, during the offloading process, they damaged the car on the front, back, and sides since it was not drivable.

I reported the incident to my insurance, and they contacted the owner of the towing truck. He agreed to cover the damages and stated that his insurance, Out Surance, would handle the repairs. Months have passed, and I have yet to hear back regarding the repairs. I need my car fixed as soon as possible.

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Replies (2)

Onke S's updateReviewer Update

22 Oct 2024, 13:11

Mrs .N. Margaret OT***

Onke S's update22 Oct 2024, 13:11

Reviewer Update

Mrs .N. Margaret OT***

OUTsurance's replyOfficial

28 Nov 2024, 10:54

Good day Onke,

Thank you for your feedback.

Further to our private response, we can confirm that our claims manager, Sandile, contacted you to get the matter resolved. We can confirm that the claim has been authorised.

We do apologise for the delay in service.

Regards,
The OUTsurance Team

OUTsurance's reply28 Nov 2024, 10:54

Official