Urgent Concerns Regarding Unjustified Premium Increases and Customer Treatment

I complained about Outsurance and how they ******ed money from me between October 2021 and April 2023. I use the word ****** because before October 2021; I lived in a secured access controlled complex with a guard and undercover parking; then in 2021 I moved to a secured access controlled complex with a guard and locked garage; instead of my premiums going down because of security upgrade and cars getting older, they increased my premiums by over R500.00. My complaints fell on tone-deaf ears.

In April 2024 I wanted to move all my 3 cars to a different insurer and finally OUTsurance heard me and decreased my premium by almost the same increase amount. Now within 3 months of reaching this agreement they have again increased these premiums back to the exorbitant amount; now I'm just wondering what kind of fooling your customers is this.

OUTsurance, I'm honestly drained. I real do like your brand but I feel like I'm in a toxic relationship with you. Can you fix this.