MD
Melanie D
1 reviews | Active since Feb 2015
27 Jul 2020, 14:20
UPSET WITH OUTSURANCE
I REQUESTED A COURTESY CAR, ONLY TO BE TOLD THAT I MUST COLLECT IT. WELL WHEN YOUR CAR IS SMASHED AND YOU DON'T HAVE TRANSPORT WHICH IS WHY YOU WANT A COURTESY CAR, IT'S BEYOND ME.
IT SHOULD HAVE BEEN DELIVERED, I AM SO SICK AND TIRED OF COVID-19 AND RULES WHICH ARE IMPLEMENTED WHICH ASSISTS THE COMPANY FROM NOT SERVICING THE CLIENT CORRECTLY
I HAVE IT ON MY POLICY FOR A REASON, NOT TO JUST GIVE THE INSURANCE COMPANY EASY MONEY
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OUTsurance's replyOfficial
28 Jul 2020, 13:48Good day Melanie,
The last thing we want to do is disappoint any of our valued clients and after reading your complaint we immediately escalated the matter for urgent attention.
We can confirm that the rental vehicle will be delivered to you by 14:00 today.
We do apologise for initially letting you down.
Regards,
OUTsurance
The last thing we want to do is disappoint any of our valued clients and after reading your complaint we immediately escalated the matter for urgent attention.
We can confirm that the rental vehicle will be delivered to you by 14:00 today.
We do apologise for initially letting you down.
Regards,
OUTsurance
OUTsurance's reply28 Jul 2020, 13:48
Official
Good day Melanie,
The last thing we want to do is disappoint any of our valued clients and after reading your complaint we immediately escalated the matter for urgent attention.
We can confirm that the rental vehicle will be delivered to you by 14:00 today.
We do apologise for initially letting you down.
Regards,
OUTsurance
The last thing we want to do is disappoint any of our valued clients and after reading your complaint we immediately escalated the matter for urgent attention.
We can confirm that the rental vehicle will be delivered to you by 14:00 today.
We do apologise for initially letting you down.
Regards,
OUTsurance