Update of Payment profile on Trans Union

<p>I had a policy with Outsurance , Policy number OT ********** 8 , which has been cancelled wince October 2015, but on my ITC profile, this account shows as active and that I owe Outsurance , whereas I don't. this is affecting my profile as I cannot get a bond approved because of this. I have spoken to Trans Union and they informed me, all Outsurance has to do, is to send communication to Trans Union to update my profile, but Outsurance is reluctant to do so.This is just cruelty at it's best and they hide behind the statement .:It's our proceedure". We all know that People Drive Processes and they can resolve this for me but they just don't want you, as if they are being spiteful that I moved my Insurance from them.</p>