Unwilling to review premiums

I am writing to formally express my dissatisfaction with the way my recent call to your call centre was handled.

On 14/02/2025, at 11:22, I contacted your call centre to request a review of my premium, as I received a substantially lower offer from a competitor. Despite my loyalty as a customer for over 10 years and having no claims during this period, your agent was unwilling to consider matching or bettering the competitor's offer.

Moreover, the call centre agent lectured me on short-term insurance, comparing it to shopping at Checkers or Pick n Pay, which demonstrated a clear lack of understanding of the difference between long-term and short-term insurance. This response was both unprofessional and inappropriate, and it did not address my concern.

As a dedicated customer, I am highly disappointed by this experience. If this matter is not resolved to my satisfaction, I will have no choice but to consider cancelling my cover and moving to a competitor who has offered better premiums.